Our Cancellation Policy

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Please note that we do have a 48-hour cancellation notice policy.  We at Luxe & Chaos understand that life happens and can disrupt the best laid plans.  Therefore, if you need to change your party date or the unit that you have rented, contact us. We can change your party date or rented items at no fee, if done prior to 48 hours of your event delivery.  If we can’t find a date to move your party to, we will extend to you a raincheck in the amount of your deposit valid for up to one year of the date issued.

Non-refundable Deposits – All deposits are non-refundable.  But will be applied to your total balance of your invoice.

Inflatables – Deposits are non-refundable but will be applied toward your total balance, if cancellation is made 48 hours prior to deliver.  If cancellation is made within 24 hours of delivery, we will provide you with a rain check in the amount of your deposit that is valid for one year of the date issued.

Customized Items (i.e., balloons) & Add-On’s– Deposits are non-refundable but will be applied toward your total balance.

Any items that are canceled after the 48-hour mark but prior to scheduled delivery or at the time of delivery are non-refundable.  Items canceled at time of delivery will also be charged 100% with no raincheck or credit issued.

2446F495 249F 40DD AAC2 7273F0E4CCF6 Our Cancellation Policy
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